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Aftersales vs. Aftermarket: Understanding the Differences and Implications for the Automotive

Explore the critical distinctions between aftersales and aftermarket services in the automotive industry. Learn how aftersales services, provided directly by manufacturers or dealers, differ from the broader scope of aftermarket products and services offered by third-party providers. Understanding these differences is key to optimizing the overall automotive experience and ensuring customer satisfaction.
  • Angelika Agapow
  • July 26
  • 16 min
  • Automotive

Digital Transformation in Automotive After-sales: 7 Steps to Balance Legacy Systems

Explore how the automotive industry can navigate the challenges of digital transformation by balancing legacy systems with new technologies. This article outlines seven essential steps for integrating innovations like IoT, AI, and digital platforms into aftersales services. Learn about the importance of a gradual approach to mitigate risks, ensure smooth operations, and maintain data integrity. Discover strategies for enhancing vehicle performance, customer experiences, and operational efficiencies while driving business growth in a competitive market.
  • Angelika Agapow
  • July 25
  • 7 min
  • Automotive

Key KPIs and Processes for Automotive Aftersales Service in the Digital Era

Discover how the digital transformation is revolutionizing the automotive aftersales service sector. Delve into the Key Performance Indicators (KPIs) and processes that automotive businesses must adopt to stay competitive. Learn about the impact of advanced technologies, from predictive maintenance to AI-driven customer interactions, and how they are reshaping customer expectations and operational efficiency. Equip your business with the insights needed to navigate the challenges and seize the opportunities of the digital age in aftersales service.
  • Angelika Agapow
  • July 24
  • 8 min
  • Automotive

Digital Transformation in Automotive After-sales: Opportunities and Challenges

Explore how digital advancements like AI, IoT, and big data are revolutionizing automotive aftersales services. Delve into the integration of cutting-edge technologies, showcasing their impact on maintenance, repair, and customer support. Learn about the benefits of predictive maintenance, remote diagnostics, and personalized service platforms, as well as the challenges and opportunities presented by this digital shift. Gain insights from real-world examples and future trends to strategically navigate the complexities of digital transformation in the automotive aftersales sector.
  • Angelika Agapow
  • July 23
  • 8 min
  • Automotive

Evaluating the Agency Model in Automotive: Initial Market Insights and Lessons Learned

The transition to the agency model in the automotive industry presents both opportunities and challenges. This article delves into key insights and lessons learned from initial market studies, highlighting the importance of adaptability and technological integration. Future predictions and potential trends are also explored, offering a balanced view of the path ahead for automakers.
  • Monika Stando
  • July 19
  • 11 min
  • Automotive

Implementing Proactive Quality Management to Mitigate Software Recalls in the Automotive Industry

Explore how the automotive industry is combating the surge in software-related recalls through proactive quality management strategies. Learn how adopting a zero-defect mindset and enhancing quality-management practices can ensure vehicle safety, maintain consumer trust, and uphold brand reputation amidst the growing complexities of modern vehicle electronics. Discover insights from industry leaders on effectively managing software reliability in today's advanced automotive market.
  • Angelika Agapow
  • July 15
  • 13 min
  • Quality Assurance
  • Hicron's Expert View

Smoke Signals, Sanity Checks, and Regression Reflections: What They Are and When to Use Them

In the realm of software testing, it's crucial to understand various techniques that help maintain code integrity and functionality. Among these techniques are Smoke Signals, Sanity Checks, and Regression Reflections, each serving a unique purpose in identifying and addressing potential issues. By mastering these methods, developers can ensure their software remains robust, reliable, and free of critical errors.
  • Emilia KrzemiÅ„ska-Komenda
  • July 10
  • 4 min
  • Automotive

From Acknowledgment to Action in Automotive Technical Debt Reduction

Discover the steps the automotive industry must take to manage and reduce technical debt. Explore how identifying and addressing deferred maintenance and suboptimal coding practices can lead to long-term sustainability and enhanced competitiveness. Learn actionable insights on integrating technology effectively within this crucial sector.
  • Angelika Agapow
  • July 03
  • 21 min
  • Automotive

How Can the Automotive Industry Address IT Talent Challenges

Facing talent shortages in the automotive industry? Discover how strategic hiring, retention, and education initiatives can help your company stay competitive and innovative. Learn more about overcoming IT talent challenges to drive success in the era of electric and autonomous vehicles.
  • Angelika Agapow
  • July 01
  • 7 min
  • Automotive

Future-Proofing the Automotive Industry: Integrating Tech Debt Management into Strategic Planning

Unlock the secrets to maintaining long-term sustainability and competitiveness in the automotive industry by integrating technical debt management into your strategic planning. Dive deep into understanding technical debt and how it impacts operational costs and safety. Learn proactive strategies to address these issues, boosting efficiency and securing your company's competitive edge.
  • Angelika Agapow
  • June 28
  • 13 min
  • Automotive

Embracing Lean Principles to Address Technical Debt in Automotive

Discover how embracing Lean principles can help automotive companies effectively manage technical debt. In an industry where speed to market and innovation are crucial, addressing technical debt is essential for maintaining safety, reliability, and integrating cutting-edge technologies. Learn strategies to optimize workflows, enhance quality, reduce costs, and ensure long-term success.
  • Angelika Agapow
  • June 27
  • 22 min
  • Automotive
  • Information Security

Steps Dealers Can Take to Reduce Cybersecurity Risks

Car dealerships are increasingly becoming targets for cyber threats, making it imperative to adopt comprehensive cybersecurity measures. To safeguard sensitive customer data and maintain business continuity, dealerships must implement a series of strategic steps. This guide outlines essential actions such as securing Dealer Management Systems (DMS), adhering to data protection regulations, and employing robust risk management practices.
  • Monika Stando
  • June 26
  • 12 min

Testimonials

What our partners say about us

Hicron’s contributions have been vital in making our product ready for commercialization. Their commitment to excellence, innovative solutions, and flexible approach were key factors in our successful collaboration.
I wholeheartedly recommend Hicron to any organization seeking a strategic long-term partnership, reliable and skilled partner for their technological needs.

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Günther Kalka
Managing Director, tantum sana GmbH

After carefully evaluating suppliers, we decided to try a new approach and start working with a near-shore software house. Cooperation with Hicron Software House was something different, and it turned out to be a great success that brought added value to our company.

With HICRON’s creative ideas and fresh perspective, we reached a new level of our core platform and achieved our business goals.

Many thanks for what you did so far; we are looking forward to more in future!

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Jan-Henrik Schulze
Head of Industrial Lines Development at HDI Group

Hicron is a partner who has provided excellent software development services. Their talented software engineers have a strong focus on collaboration and quality. They have helped us in achieving our goals across our cloud platforms at a good pace, without compromising on the quality of our services. Our partnership is professional and solution-focused!

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Phil Scott
Director of Software Delivery at NBS

The IT system supporting the work of retail outlets is the foundation of our business. The ability to optimize and adapt it to the needs of all entities in the PSA Group is of strategic importance and we consider it a step into the future. This project is a huge challenge: not only for us in terms of organization, but also for our partners – including Hicron – in terms of adapting the system to the needs and business models of PSA. Cooperation with Hicron consultants, taking into account their competences in the field of programming and processes specific to the automotive sector, gave us many reasons to be satisfied.

 

PSA Group - Wikipedia
Peter Windhöfel
IT Director At PSA Group Germany

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