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  • Automotive

The Role and Limitations of AI in Automotive Warranty Management

Utilizing AI in automotive warranty management has markedly improved the processing, accuracy, and efficiency of claims. AI transforms traditional management by automating processes, enhancing data analysis, and enabling predictive capabilities. Together, technology and human expertise craft a reliable, customer-centric warranty management framework in the automotive indutry.
  • Angelika Agapow
  • April 30
  • 13 min
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  • Automotive

The Importance of After-Sales Service in the Automotive Industry

The automotive industry is a thriving sector that has a rich history spanning over a century and has revolutionized mobility across the globe. But what about its after-sales services? Learn how they boost customer satisfaction, create brand awareness, increase overall profitability, and more.
  • Angelika Agapow
  • January 25
  • 17 min
  • Automotive

Transforming Customer Experience with Superior After-Sales Support in Automotive

Transforming customer experience in the automotive industry involves providing superior after-sales support to enhance customer satisfaction and loyalty. By leveraging customer-experience data and implementing strategies automotive companies can create lasting success. Learn more about it by reading the article.
  • Angelika Agapow
  • January 19
  • 11 min
  • Automotive

Creating a Winning After-Sales Strategy for OEMs Benefits

Are you aware of the importance of an effective after-sales strategy for OEMs in a competitive market? We highlighted the activities involved, such as customer support, maintenance, education, warranty services, and engagement. Learn about the benefits and how to implement a comprehensive after-sales strategy that can elevate the customer experience and drive long-term success for OEMs.
  • Angelika Agapow
  • January 11
  • 24 min
  • Automotive

The Rise and Impact of the Agency Model in the Automotive Industry

The agency model in the automotive industry is a shift where dealers act as agents for manufacturers, giving manufacturers control over pricing and inventory. This change could bring uniform pricing, better inventory control, and an integrated online-showroom business model. Despite potential resistance from dealers, this shift could transform the car buying process with increased online convenience and options. Explore!
  • Monika Stando
  • January 09
  • 10 min
  • DevOps

Best DevOps Tools for Each Phase of the DevOps Lifecycle

Dive into the comprehensive guide on navigating the DevOps lifecycle with precision by choosing the optimal tools for every critical phase. This detailed exploration covers foundational principles, introduces you to the various types of DevOps toolchains, and highlights the top DevOps tools currently shaping the industry.
  • Monika Stando
  • January 05
  • 10 min
  • Automotive

From Repairs to Rescues: Navigating the Wide Spectrum of Complex Automotive After-Sales Services

Explore how digitization has transformed the automotive after-sales industry. Despite challenges like intense competition or emerging technologies, global players have made substantial investments, leading to improved customer satisfaction and service quality. Learn how automakers have expanded their offerings in order to attract and retain customers.
  • Angelika Agapow
  • January 04
  • 27 min
  • System Intergations

Revolutionizing Retail Inventory Management: The Power of Integrated ERP Systems

Inventory management, a crucial but often intricate part of retail operations, can be significantly improved and simplified with the use of a Retail ERP (Enterprise Resource Planning) system. By utilizing real-time data, this system can enhance processes, regulate costs, and foster strategic expansion. Discover the methods in which retailers can employ an ERP system to alleviate the challenges associated with inventory management.
  • Monika Stando
  • December 14
  • 3 min
  • Automation

Strategies for Effective Business Process Automation

Distinctive business processes form the backbone of a successful enterprise. With today's fast-paced business environment and the need for rapid scalability, it's essential to eliminate redundant tasks and repetitive activities from business processes. So, how do you approach business automation effectively? Discover the answers in this article.
  • Monika Stando
  • December 12
  • 8 min
  • Automotive

How to Improve Your Dealership’s After-Sales Process for Better Customer Retention

In the competitive automotive market, after-sales service plays a big role in customer loyalty. The relationship between dealers and customers is often impersonal and lacks transparency. This leads customers to seek alternative service centers. Learn how you can prioritize effective communication and transparency, to build stronger relationships with customers and generate reliable recurring revenue in the after-sales service sector.
  • Angelika Agapow
  • December 08
  • 13 min
  • DevOps

Top 10 DevOps Monitoring Tools for 2024: The Ultimate Guide

Dive into the essential world of DevOps and discover the tools that transform collaboration and efficiency across development and operations teams. With an impressive 75% of organizations now integrating DevOps practices, the need for effective monitoring tools has never been more critical. This article will guide you through the pivotal role of DevOps monitoring, offering insights into how these tools can quickly identify, diagnose, and resolve issues, ensuring smoother deployments and heightened productivity.
  • Monika Stando
  • December 07
  • 11 min
  • DevOps
  • Software development
  • Cloud

Improving Workflow Efficiency with the Latest Azure Pipelines Updates

The latest updates to Azure Pipelines have made significant strides in improving workflow efficiency. Enhancements to pipeline security, compliance, and npm API performances were part of the update, aimed at increasing productivity and reducing latency. Moreover, additions to YAML, such as custom counters for builds, have further streamlined the development process.
  • Monika Stando
  • December 06
  • 9 min
  • Automotive

Understanding the Role of After-Sales Services in Automotive Customer Satisfaction

After-sales service is continuous interaction between the service provider and customer, formalized through warranties or contracts. Building trust and credibility is vital for businesses to drive results. In the automotive industry, authorized dealers play a key role in providing after-sales service to promote customer satisfaction and new car sales. Learn how effective after-sales service enhances safety, peace of mind, and customer satisfaction.
  • Angelika Agapow
  • December 05
  • 8 min

Testimonials

What our partners say about us

After carefully evaluating suppliers, we decided to try a new approach and start working with a near-shore software house. Cooperation with Hicron Software House was something different, and it turned out to be a great success that brought added value to our company.

With HICRON’s creative ideas and fresh perspective, we reached a new level of our core platform and achieved our business goals.

Many thanks for what you did so far; we are looking forward to more in future!

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Jan-Henrik Schulze
Head of Industrial Lines Development at HDI Group

Hicron is a partner who has provided excellent software development services. Their talented software engineers have a strong focus on collaboration and quality. They have helped us in achieving our goals across our cloud platforms at a good pace, without compromising on the quality of our services. Our partnership is professional and solution-focused!

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Phil Scott
Director of Software Delivery at NBS

The IT system supporting the work of retail outlets is the foundation of our business. The ability to optimize and adapt it to the needs of all entities in the PSA Group is of strategic importance and we consider it a step into the future. This project is a huge challenge: not only for us in terms of organization, but also for our partners – including Hicron – in terms of adapting the system to the needs and business models of PSA. Cooperation with Hicron consultants, taking into account their competences in the field of programming and processes specific to the automotive sector, gave us many reasons to be satisfied.

 

PSA Group - Wikipedia
Peter Windhöfel
IT Director At PSA Group Germany

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