- September 08
- 7 min
In today’s business world, it is more important than ever to have a great relationship with your IT vendors. After all, they are the ones who can help you get the most out of your products and services.
Actual technology and globalization have leveled the playing field, making it easier for new businesses to enter the market. At the same time, customers have become more sophisticated and are less likely to do business with a company that doesn’t meet their high standards.
In this environment, it’s essential for businesses to build strong relationships with their clients in order to stay competitive. Unfortunately, many vendors are finding that clients are increasingly unwilling to cooperate. Here we will talk about 5 common reasons why clients are choosing not to work with IT vendors anymore and how Hicron Software House builds partnerships.
Most common problems with IT vendors
Many clients are afraid of collaborations after an unpleasant experience with one vendor. They don’t want to risk another bad company doing something against them or doing something different than they promised instead of actually helping to solve the company’s problems. What are the most common problems with IT vendors? Let’s find out by considering the experiences of some customers.
High employee turnover
High employee turnover can be a major problem for any business. It leads to decreased productivity and higher training costs and can also disrupt the flow of work and create morale issues. When an employee leaves, it’s always hard for the company. A high turnover rate can be seen as problematic and unprofessional – which means people will not trust any business of that kind or its products/services with future work.
Empty promises about the team
IT vendors offer DevOps services at the senior level, and then either only juniors work from the start or it is changed after some time. The client pays for experienced professionals and is left with rookies. It felt like hook and bait as they showcased senior devs and the client couldn’t work with them.
Poor internal processes
Delegating tasks and responsibilities is a great way to streamline workflows while boosting efficiency, sustainability, or success. Many IT vendors don’t have improved internal processes, which makes it very difficult to work with the clients. It becomes a problem not only to increase service time but also not meeting customer expectations regarding productivity or communication with them or between the teams.
IT vendor doesn’t solve the existing problem
The vendor’s CTO is aware of how poor the current infrastructure situation is and he sees no need for improvement. So, in other words, the C-Suite is not aligned with what the customer needs and wants when it comes to infrastructure and how it all works. The vendor’s current system provides an unstable foundation for the client’s product or services. There are holes in the system and it is dangerous for the client’s business as the security may not be at the highest level also.
At Hicron Software House, we had a situation where, as a part of an audit, we were able to achieve unauthorized access to production (admin account) and access to all production files without logging in, so there were two quite serious security problems left by the previous vendor.
Bad front-end development
Front-end development doesn’t match the design, the client was looking for pixel-perfect implementation which the vendor partner doesn’t grasp. As design and development teams work independently and they often don’t communicate effectively. This can result in front-end code that doesn’t match what was intended by designers or visualizers because there’s no one common standard for how things should look across all platforms which makes it difficult to implement properly without errors.
How does Hircron Software House work with the clients?
We offer a wide range of services of code engineering, DevOps & Cloud, expertise in digital product design, SAP-standard-based custom solutions, legacy updates, and ERP-focused upgrades, migrations, and integrations that cover both nearshoring and offshoring. We are experts in this field, with experience to back up our claims! As advisors, we provide suggestions for the best solutions based on your goals as well as feedback from our partners who have succeeded working closely alongside us too.
#1. We are multilingual
We’re here to make your life easier. You don’t need language skills as a Polish speaker, we also speak English and German.
#2. Top programmers
Our programmers are not just skilled – their experience gave them the confidence needed when making decisions on how to handle your project’s needs in the best way! With over 8 years of experience, they are the best in their field. Because we take such pride and attention to detail, your project will be completed with care.
#3. Experts in their fields
We can help you make your next app or system more scalable by delivering customized solutions for all types of businesses – from healthcare and finance to transportation logistics providers.
#4. We come from SAP based company
Our Software House is built on SAP company – Hicron, so we create custom solutions on SAP standard like no one else.
You can read more about our SAP offer here:
Learn more about ERP integration by reading our case study: ERP system integrated with POS.
#5. Implemented ISO and TISAX standards
We have implemented ISO and TISAX standards because we want to ensure the highest security of cooperation for ourselves and our partners.
#6. Workshop approach and Design Thinking
If our partner needs it, we can match and conduct a workshop so that we can identify pain points and possible solutions better. Our experts actively support each area of development.
Learn more about our Design Thinking strategy in our article from one of our experts: Business transformation by design thinking strategy.
What can you expect when working with Hicron Software House?
Our company is built on a foundation of honesty and integrity. We don’t just talk about it, we live out these values in everything that we do.
Responsibility is important
We have a good understanding of what’s going on in the market and can identify potential problems before they arise. We always aim to be one step ahead of any possibility of that kind. That’s why we take precautions and make sure you can rely on us, because it is important that everything runs smoothly in order to fulfill our commitments with excellence.
We have a client-oriented approach
We’re always focused on your business. That’s why we work hard to understand the challenges and opportunities that are specific for you, so our solutions can be valuable. We focus on you to make sure that the solution is tailored for your company, industry, and process.
Quality in the first place
We don’t leave flaws, bugs, and errors in the systems, we always try to check every little detail to make sure that your data and servers are safe and sound.
Some of our collaborations turn into a long-term partnership. While previous vendors are failing, Hicron Software House’s execution confirms our expertise and builds an ongoing partnership.
Check such case study!
It’s not just about working hard, it is also important to work smartly. We know that if you do things right then success will come naturally; there are no shortcuts when pursuing your goals.
How to build trust in IT outsourcing?
We have a long list of satisfied customers who value our work and consider us for long-term cooperation. We’re not just another company, we specialize in providing our clients with innovative solutions and we have the experience that is needed thanks to more than 16 years of working on various projects. How do we build partnerships in IT outsourcing?
Building trust is not a one-time action but using a partnership approach.
We are here to help our clients achieve the best possible results and also make sure that the software meets their business needs. This is usually a long process, which, depends on individual needs and may look like this:
The goal of our consulting team is to help you identify where your needs lie so that we can find a solution. We talk through the process with clients and determine which actions will achieve desired results.
In this phase, we compose the perfect team for your project. We have put a lot of effort into choosing the right people to make sure it can be completed very quickly and efficiently. You will get a team that is full of experts, with all the skills you need.
The way we work with our clients is based on open communication at all stages of the project. We are open to any suggestions and operate to solve any possible errors and problems that your company may face. We listen and act to make everything works the best.
We invite you to read more about our projects. Visit our case study page to learn more about the one we have implemented. See the technologies we work with and the services we offer. If you have any questions, please feel free to contact us. Our team will be happy to get you closer to our approach and answer your questions.
How to select the right software services provider? Read our interview with the expert – John Treadway, the owner, and CEO of SquadGurus.
After carefully evaluating suppliers, we decided to try a new approach and start working with a near-shore software house. Cooperation with Hicron Software House was something different, and it turned out to be a great success that brought added value to our company.
With HICRON’s creative ideas and fresh perspective, we reached a new level of our core platform and achieved our business goals.
Many thanks for what you did so far; we are looking forward to more in future!
Hicron is a partner who has provided excellent software development services. Their talented software engineers have a strong focus on collaboration and quality. They have helped us in achieving our goals across our cloud platforms at a good pace, without compromising on the quality of our services. Our partnership is professional and solution-focused!