Our cooperation with the client comes to a single sentence – optimization and modernization of a web solution used for order management and improvement of a business process that stays behind it.
The first step was to obtain sufficient information about how the company operates and what the cooperation process with their customers looks like. A solution to their problem included many improvements within the web application which ended in implementation of the following features:
- Substantial changes in the look and feel of the platform to make it more modern and user-friendly, its integration with external solutions (containing products lists, customer data etc.).
- Implementation of functional changes that assure seamless working of the platform.
- Introduction of new features such as promotions and calculation of discount prices (design, development and implementation).
- Reconstruction of the user registration and logging-in process.
- Implementation of notifications about the expiry of service contracts for the user’s devices, automated configuration of possible contract settings with an option to ask for new agreements, directing a customer to the shopping cart with a complete configured products and services to be ordered.
A customer can configure products and prolong services by themselves, basing on contract information stored in the platform.
A customer is automatically notified about expiry of the contract.
The platform is visually improved and the ordering process runs much smoother than before.
After carefully evaluating suppliers, we decided to try a new approach and start working with a near-shore software house. Cooperation with DSS from Hicron was something different, and it turned out to be a great success that brought added value to our company.
With HICRON’s creative ideas and fresh perspective, we reached a new level of our core platform and achieved our business goals.
Many thanks for what you did so far; we are looking forward to more in future!
Hicron is a partner who has provided excellent software development services. Their talented software engineers have a strong focus on collaboration and quality. They have helped us in achieving our goals across our cloud platforms at a good pace, without compromising on the quality of our services. Our partnership is professional and solution-focused!