Order-management platform that runs smoothly
Case study

Order-management platform that runs smoothly

How to revamp a web solution and streamline
business process with optimization and modernization
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About the project

  • Industry
    Life Science

 

Automating processes and modernizing the global lab ordering platform for better user experience and customer retention.

Challenges

Our client is the world’s leading provider of complete solutions for obtaining valuable molecular knowledge from biological samples.

Their sample technologies enable the purification and processing of DNA, RNA and proteins from blood, tissue, etc., they also provide service of the devices they sell. They are operating in a very demanding industry where precision matters and time counts double. 

Our client provides their solutions to many customers, mainly online through an order-management platform. The problem was, that the entire process was inefficient.

  • It required a lot of time and contract information to be entered when processing a new order and what’s most important – it was not automated (Important service agreement expiration notices were missed by customers).

To summarize, the order-management platform needed modernization and automation to make the cooperation processes run smoothly: without errors, without manual activities, and without delays in processing the orders. In order to organize the whole process smoothly, the client was looking for a reliable IT expert.

Scope & Highlights

Platform upgrade

Processes improvement

Automation & integration

New features & notifications

Our Approach

Our cooperation with the client comes to a single goal: optimization and modernization of a web solution used for order management and improvement of a business process that stays behind it.

The first step was to obtain sufficient information about how the company operates and what the cooperation process with their customers looks like. A solution to their problem included many improvements within the web application which ended in implementation of the following features:

  • Substantial changes in the look and feel of the platform to make it more modern and user-friendly, its integration with external solutions (containing product lists, customer data etc.).
  • Implementation of functional changes that assure seamless working of the platform.
  • Introduction of new features such as promotions and calculation of discount prices (design, development and implementation).
  • Reconstruction of the user registration and logging-in process.
  • Implementation of notifications about the expiry of service contracts for the user’s devices, automated configuration of possible contract settings with an option to ask for new agreements, directing a customer to the shopping cart with a complete configured products and services to be ordered.

Outcomes

A customer can configure products and prolong services by themselves, basing on contract information stored in the platform.

A customer is automatically notified about expiry of the contract.

The platform is visually improved and the ordering process runs much smoother than before.

Testimonials

What our partners say about us

After carefully evaluating suppliers, we decided to try a new approach and start working with a near-shore software house. Cooperation with Hicron Software House was something different, and it turned out to be a great success that brought added value to our company.

With HICRON’s creative ideas and fresh perspective, we reached a new level of our core platform and achieved our business goals.

Many thanks for what you did so far; we are looking forward to more in future!

hdi logo
Jan-Henrik Schulze
Head of Industrial Lines Development at HDI Group

Hicron is a partner who has provided excellent software development services. Their talented software engineers have a strong focus on collaboration and quality. They have helped us in achieving our goals across our cloud platforms at a good pace, without compromising on the quality of our services. Our partnership is professional and solution-focused!

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Phil Scott
Director of Software Delivery at NBS

The IT system supporting the work of retail outlets is the foundation of our business. The ability to optimize and adapt it to the needs of all entities in the PSA Group is of strategic importance and we consider it a step into the future. This project is a huge challenge: not only for us in terms of organization, but also for our partners – including Hicron – in terms of adapting the system to the needs and business models of PSA. Cooperation with Hicron consultants, taking into account their competences in the field of programming and processes specific to the automotive sector, gave us many reasons to be satisfied.

 

PSA Group - Wikipedia
Peter Windhöfel
IT Director At PSA Group Germany

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