Case Studies
Case study

Optimized quality control of post-sales servicing for automotive giant

How to optimize spending and reduce technical debt
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The Business Challenge

  • Industry
    Automotive
  • Ongoing Partnership
    since 2014
  • Increasing data quality. The system (module) needed to be used directly at the workplace in the car workshop, possibly offline, so that the information is collected as early as possible.
  • The multilingual global surveying system needed a responsive web application for service quality improvement in auto repair shops. Dedicated to more than 60,000 users in 140 countries for multiple brands. 
  • The company had an existing product for supporting post-sales service. The quality control needed upgrades in terms of technology and UX. The existing survey application used to find problems that customers have.
  • In addition to UI/UX redesign of reports and tech upgrade, our Partner needed to merge data sources and migrate to the Cloud.
  • The client was looking for an IT partner to lead the development and maintenance of the product: this included controlling and improving the quality of post-sales services.
  • This project covers the modernization of an outdated system affecting the quality of the company’s performance and operations.

Our Solution

  • Our team created new types of charts for better analysis of survey data. These charts have improved the interpretation of the data. When a particular problem is repeated, it is brought into the system and then the system recommends a particular solution or what the possible counter-measures might be.
  • We introduced and implemented two-factor authentication (2FA) to improve the quality of security.
  • Our team has reimplemented data capture mechanisms in an on-premise Oracle database.
  • Our team created a highly performant and optimized new analytics module capable of processing very large amounts of data powered by Angular technology. The product is fully adapted to the customer’s business needs.
  • In the beginning, we were supposed to implement the module in the Cloud, but before the release, we discovered that the maintenance costs would be too high. We made the decision to host internally (at the client’s server). After that, we quickly managed to help with migration out of the Cloud, which was expensive and applied this new solution.
  • We implemented test automation for high standards of quality assurance and synchronized two data sources.

Benefits

Jakosc

Fully customized solution driven by modern technology for better and faster data processing, visualization for further product improvement.

quality assurance testing

Reduced number of bugs and automated testing for high-quality assurance. 

software development

The product is more intuitive for users.

The multilingual global survey system we created is a modular, responsive web application for service quality improvement in auto repair shops. 

Ongoing Product Vision Development based on partnership and bi-directional trust. 7+ years!

Thumb up

A cost-optimized in-house solution with a greater business rationale in this particular case.

Currently used by more than 60,000 users
in 140 countries. The portal is used by multiple brands.

Technologies we used

Angular from 6 to 12 (updated), Java 8 to 11 (updated), Spring 4 to 5 (updated), Spring Boot 2 – 2.1 (updated), Oracle, MySQL Aurora

Team

Dedicated cross-functional and scalable team of approx. 5-20 experts (ramping up and down throughout 7+ years of collaboration)​

  • Lead developer
  • Business analyst
  • Developers
  • Software testers
  • Agile Delivery Lead

Who can benefit?

  • We are able to take over product development from any company and develop that product based on our experience and abilities.
  • Having business analytical competence, we can guide the client in which direction the product should be developed and what to do in particular situations.
  • We can take full responsibility for maintenance in favor of the customer and his benefits – we will analyze the problems and solve them, aiming for the best possible results.

Testimonials

What our partners say about us

After carefully evaluating suppliers, we decided to try a new approach and start working with a near-shore software house. Cooperation with DSS from Hicron was something different, and it turned out to be a great success that brought added value to our company.

With HICRON’s creative ideas and fresh perspective, we reached a new level of our core platform and achieved our business goals.

Many thanks for what you did so far; we are looking forward to more in future!

hdi logo
Jan-Henrik Schulze
Head of Industrial Lines Development at HDI Group

Hicron is a partner who has provided excellent software development services. Their talented software engineers have a strong focus on collaboration and quality. They have helped us in achieving our goals across our cloud platforms at a good pace, without compromising on the quality of our services. Our partnership is professional and solution-focused!

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Phil Scott
Director of Software Delivery at NBS

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